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Refrigerators, washing machines warranty period
Product CategoriesConsole warrantyPublic machine warrantyMaintenance and replacement parts warranty
Whole a machineThe main partsWhole a machineThe main partsWhole a machineThe main parts
Automatic washing machine1 year3 years3 monthsSix months3 months1 month
Twin tub washing machine1 year3 years3 monthsSix months3 months1 month
refrigerator1 year3 years3 monthsSix months3 months1 month


Refrigerators, washing machines three bags of regulations


一. Refrigerator, washing machine, "three guarantees" provisions:

1. Household refrigerators, washing machines machine for repair for one year, the main parts repair kits for three years.

2. Non-household (factories, schools, canteens, dry cleaners, hotels, hotels and other public environments, not dedicated to personal consumption) washing machine, machine for repair for three months, six months, mainly spare parts for repair.

3. Company to carry out promotional activities to extend the warranty period, according to valid regulations Gold bills and repair kits repair kits.


二.Product replacement provisions

1. From the date of sale within 15 days, the occurrence of performance problems, the user can choose replacement or repair, the user does not accept the maintenance, require replacement when there is reasonable replacement. 2. The whole product repair service three times during the performance problems still can not normally use, users require replacement, be replacement. Because special maintenance outlets for their own reasons to make repair more than 30 days have not repaired, users require replacement, the replacement should be. Damages by the authorized service outlets themselves. 3. Within the warranty period, due to the producer or seller fails to timely supply of spare parts, from the date of repair of more than 90 days, has not yet repaired, users require replacement, the replacement should be. 4. Users require replacement of products, shall be issued by authorized service outlets technology (mass) identification and replacement procedures apply directly to the local retail mall. 5. In line with the conditions of replacement products, distribution units should be for the user to exchange the same model, with the specifications of the product, and then to the company exchange. If the user directly to the requirements of the company when replacement shall be issued by the relevant proof of maintenance records or Business Unit purchase invoice issued by the service station, before processing. 6. The user must exchange the product packaging intact, the attachment in place, the appearance of non-destructive and safety performance, performance in line with national standards of qualified products. 7. After replacement of the product, its "three guarantees" period from the date of delivery user, recalculated.


三.Product refunding provisions

1. Products from the date of sale within 7 days of performance failure, the user does not accept the repair or replacement when, to be returned, according to the invoice price of one-time payment. 2. User demands the return of the product, in line with replacement conditions, because there is no same model, with specifications of the product for the user exchange, but users do not want to exchange other models of product specifications and demands the return, should be returned. 3. User demands the return of the product shall be authorized repair outlets issued technical (quality) identification, then apply for return procedures directly to the local retail mall. 4. In line with the conditions of return products, distribution units should be returned to the user handle, and then to the company to exchange a new machine. 5. Users should ensure that the return of goods appearance intact, parts, accessories complete. Of used goods, should be required to Guo Jing Mao <1995> No. 458 products depreciation charge (daily depreciation rate of 0.05%).


四.Belong to the following circumstances, the practice of three bags free of charge, but the repair charges can be implemented

1. Resulting from the use, maintenance, damage caused by improper storage. 2. Non-designated special maintenance outlets split mender of damage. 3. Three Guarantees certificate model and repair product model does not match or altered. 4. Damage caused by force majeure. 5. More than repair of products and services. 6. The company cut prices of domestic goods handling, quality products and so on.    

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